A law firm catches a lookalike domain impersonating a partner and has it taken down, with its DMARC policy already at reject
A law firm of about 150 attorneys and staff in the Northeast, with a transactional and real-estate practice.
- Scale
- About 150 attorneys and staff, 1 lookalike domain, 3 clients emailed, 2 abuse reports, 1 client notice, DMARC at p=reject
- Engagement
- One incident of about two weeks, followed by continuous brand and domain monitoring
The challenge
The firm had done the standard work: SPF, DKIM and DMARC at p=reject, so nobody could send mail as the firm's own domain. An attacker registered a different domain that differed from the firm's name by one letter, set up mailboxes on it and wrote to three clients in the middle of a closing, posing as a partner and asking them to use new wire instructions. DMARC does not apply to a domain the firm does not own, so the firm's own controls were silent.
A firm can have every email control in place and still be impersonated. DMARC at p=reject tells receiving servers to refuse mail that claims to come from the firm's own domain, and it works. It says nothing about a different domain that merely looks the same, registered for a few dollars by someone who knows that a partner's name, a real matter and a wire deadline together are persuasive. For a law firm with a real-estate practice, closing weeks are when clients are most ready to follow a payment instruction, and most likely to act on one that appears to come from their lawyer.
Detection came from outside the mailbox. The firm's domain monitoring watches certificate transparency logs, because an attacker who wants a working website or secure mail usually obtains a certificate, and it compares new registrations against the firm's names with rules for one-letter changes, swapped characters and look-alike glyphs. The monitoring flagged the new domain within hours of its certificate. The gateway also flagged first-time senders whose display name matched a partner but whose domain was not the firm's, which is how the first message was recognized.
Before reporting anything, the team captured the evidence: screenshots, registration data from RDAP, the full message headers, the certificate and the hosting address, each with a time. Then two abuse reports went out, one to the registrar and one to the hosting provider, each stating plainly what the domain was doing. Registrars and hosts generally act faster on clear evidence of phishing and fraud than on a trademark argument. The firm's counsel reviewed the Uniform Domain-Name Dispute-Resolution Policy, which lets a trademark owner ask for a transfer or cancellation when a domain is confusingly similar, the registrant has no legitimate interest and the registration and use were in bad faith. The complaint was drafted and held back as the slower route, which can take weeks.
The client warning was short and specific. It named the lookalike domain, said the firm had not sent the message and repeated the firm's rule: wire instructions are given only by a call to a number the client already has. The same warning was sent to every client with an open closing. The firm blocked the domain in its own gateway, reported the incident to the FBI's Internet Crime Complaint Center and kept the finance contacts at each client on file for next time.
In this illustrative case the timings are modeled. Takedown speed depends on the provider, and an attacker can register another domain the next day, so the monitoring continues and the rule that protects clients is the callback, not the takedown. This engagement is illustrative, and nothing here is legal advice.
What our team delivered
- Monitoring for new domains that resemble the firm's name and its partners' names: certificate transparency logs, newly registered domain feeds and similarity matching for one-letter changes, swapped characters, look-alike glyphs and different top-level domains
- A mail gateway rule that flags first-time senders whose display name matches a partner and whose domain is not the firm's, and a banner on messages that mention payment or wire instructions
- Evidence capture before any report: screenshots, registration records from RDAP, the full message headers, the certificate and the hosting address, with times recorded and the files preserved for counsel
- Abuse reports to the registrar and to the hosting provider, each with the evidence and a plain statement that the domain was being used to impersonate the firm and to attempt payment fraud
- A review of the Uniform Domain-Name Dispute-Resolution Policy with the firm's counsel: the domain was confusingly similar to the firm's mark, the registrant had no legitimate interest, and the registration and use were in bad faith. The firm held the complaint in reserve as the slower route
- A short warning to clients with open matters and to anyone who had received the message, repeating that the firm gives wire instructions only by a call to a number the client already has
- The offending domain blocked in the firm's own gateway, a report to the FBI's Internet Crime Complaint Center, and the firm's contacts at the three clients' finance teams recorded for next time
Result
The domain was registered 9 days before the first message. The monitoring flagged its certificate within a few hours, before the second wave, and 3 clients had already received the first message. One began to follow the instructions, then phoned the partner as the firm's closing checklist advises, and no money moved. The hosting provider disabled the site after 11 hours and the registrar suspended the domain after 26 hours. The firm drafted a UDRP complaint but did not need to file it. That is one illustrative outcome, not a promise: providers respond at different speeds, an attacker can register another domain the next day, and monitoring has to continue. This is an illustrative engagement that describes the kind of work our team does; details are composite, and nothing here is legal advice.
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