Voice, Fax & SMS

It is our unified fax, voice and SMS platform. It provides a cloud phone system, SIP trunking, e-fax and business texting in one place, and it connects to our other products and to your ERP so a call, fax or text is recorded against the customer or order it belongs to.

We integrate with SAP, Oracle NetSuite, Microsoft Dynamics 365, Epicor and QuickBooks, and with custom software we build for you. These are products of their respective owners, and we work with them as technologies, not as a partner or reseller. If your system is not listed, ask: integration is part of what we build.

Usually yes. Number porting moves your numbers to the platform in planned phases. We collect the carrier details and letters of authorization, test each wave and keep a way back during the cutover. Some numbers, such as certain toll-free or very old lines, take longer or need extra paperwork, and we tell you early.

It is built to be HIPAA-ready: encryption in transit and at rest, access logs, retention settings and a business associate agreement. HIPAA compliance depends on how your whole organization uses it, so we pair the service with a risk analysis and policies rather than promising compliance from a product alone.

US carriers block or filter business messages sent from ordinary local numbers unless the brand and its campaigns are registered, a process called 10DLC registration. Toll-free numbers have their own verification. We handle both, and we build opt-in and opt-out handling so your messages follow the consent rules of the Telephone Consumer Protection Act.

Yes. We record calls on Teams, in the contact center and on managed mobile numbers, with consent announcements where the law requires them, encrypted storage, retention schedules and legal hold. Recording laws differ by US state and by country, so we set the announcement and retention rules with you for each location. This is not legal advice.

Yes. Teams can be the phone your staff use, with public calls routed through Direct Routing and a session border controller, or through a carrier program, and with fax, SMS and recording alongside.

It depends mostly on the carrier that holds the number today, so we give a date per wave once we have the paperwork. We need a signed letter of authorization (LOA), a recent bill or customer service record (CSR) from the current carrier showing the account name, address, account number and numbers, and any port-out PIN. The name and address on the LOA must match the CSR exactly, because a mismatch is the most common reason a port is rejected. Simple local lines are usually the quickest; toll-free, very old or multi-line business numbers can take longer. Keep the old service active until the port completes, or the numbers can be lost.

10DLC is the US carrier system for business texting from ordinary local numbers: you register your brand, then each campaign (what you send and why), and carriers use that to decide whether to deliver your messages. The TCPA is the federal law behind consent. In general, you need a recipient's clear permission before you send marketing texts, you must record when and how you got it, and you must honor opt-outs such as STOP promptly. Service messages and marketing messages are treated differently. We set up registration, opt-in wording, opt-out handling and a consent record per number. This is general information, not legal advice; your counsel confirms the rules that apply to your messages.

Yes, if the fax service is set up for it and the paperwork is in place. For HIPAA, the provider that handles your faxes is a business associate, so you need a business associate agreement (BAA) with it before protected health information goes through. The service itself should give you encryption in transit and at rest, access controls and logs of who sent and viewed what, and retention you control. A BAA and a good service do not make a practice compliant on their own: your risk analysis, staff training and policies still apply. This is general information, not legal advice.

Use Teams Phone if your staff already live in Teams and want one app for chat, meetings and calls. Choose a separate platform, or add one alongside Teams, when you need features Teams does not cover well, such as heavier call-center queues, fax, business texting, or recording and retention rules for a regulated firm. The two can work together: Teams is the phone staff use, while public calls reach it through Direct Routing and a session border controller or through a carrier program. We recommend one design after we look at how your people take calls, not a default.

Often yes, and the rule depends on where the people on the call are. Federal law and many states are one-party consent: one participant, including you, can agree to the recording. Other states, including Florida and California, require every party to consent. When a call crosses state lines, the safe approach is to follow the stricter rule, usually with an announcement at the start of the call. Rules also differ by country and for regulated recording. We set announcements and retention with you. This is general information, not legal advice; confirm with your counsel.