Managed IT Services
We run your IT day to day so it stays secure: help desk, devices, Microsoft 365, Exchange, Active Directory, backups, networks and monitoring.
Managed IT services mean a provider takes responsibility for the day-to-day health of your technology: the servers, laptops, network, email, cloud accounts and the people who need help using them. Instead of reacting to emergencies, you get prevention and a named team that already knows your environment. We scope the engagement with you, and pricing is discussed during scoping.
The people on your account have designed and run infrastructure for global enterprises, for a very large email platform and for a company that multiplied its headcount many times over. The methods are the same at any size: monitoring, a patch schedule and restore-tested backups. We apply them to companies across the United States, remotely and on site where we can.
At a glance
Managed IT is one of our two core services, alongside cybersecurity. We run your technology day to day so it stays safe: a named help desk, managed devices, Microsoft 365, Exchange and Active Directory, backups, networks and 24x7 monitoring. Built for companies of 10 to 500 employees, in one office or many, with remote support across the United States and on-site engineers where we are based.
The problem
Most growing companies run IT on one overworked person, a few vendors and luck. Patches slip, backups go untested, and nobody can say what would happen if the main server failed tomorrow. We replace that pattern with a documented environment, monitored around the clock, with a named engineer who knows your systems.
The cost of this pattern shows up late. A backup that nobody has restored may not work. An administrator account shared by three people cannot be audited. A former employee's access may still be live. None of it is visible until the day it matters, and by then the only option is a rushed, expensive recovery.
What we deliver
- A complete IT operation run for you: help desk, device management, Microsoft 365, Exchange, Active Directory, backups, networks and monitoring under one named team
- 24×7 monitoring of servers, workstations, network and cloud services
- Patch management for operating systems and third-party software
- Backup and disaster recovery, with scheduled restore tests
- A help desk staffed by named engineers who know your environment
- Endpoint protection, email security and identity management
- Network design and operations: firewalls, Wi-Fi, VPN and multi-site links
- Vendor management: we deal with your ISP, software vendors and hardware suppliers
- A monthly service report and a quarterly review with your leadership
- Accountable 24×7 security monitoring and incident response, with a named engineer who answers for the outcome
- Deepfake-resistant identity checks on help desk requests, so a convincing voice or email cannot reset a password or approve access alone
- AI usage oversight: a record of which AI tools and agents your people use, with policy enforced and reviewed on a schedule
- Agent monitoring: logging of what your AI agents do, with alerts when one acts outside its allowed scope, where your Microsoft licensing allows
- An evidence pack for your insurer or broker: technical evidence of your AI inventory, scoped permissions, human review and audit logs (technical evidence only, not legal or insurance advice)
- Microsoft Exchange, Active Directory and SQL Server operations with specialist engineers, including emergency response when mail or sign-in is down
Everything we do is written down. You receive current network diagrams, an asset inventory, an account list and recovery procedures on the day we hand them over, and we keep them current afterward. If you ever change providers, your documentation goes with you.
We also build the secure foundations modern work needs: identity and multi-factor sign-in, mobile device management for company and personal phones, segmented networks, and private connectivity between offices and remote staff using tools such as WireGuard and Tailscale meshes, which our team has designed and run.
Two of our articles go deeper on the foundations. "Backups That Actually Restore" explains the 3-2-1 rule, immutable copies, restore tests and what a hurricane, fire or ransomware outage means for any office, and "SPF, DKIM and DMARC" covers how mail is authenticated and how a resilient Exchange or Microsoft 365 platform is run.
Three newer articles apply to every office. "Windows 10 End of Support and Microsoft 365 Hardening" explains what to do about machines that no longer receive free security updates, "Cyber Insurance Readiness" lists what underwriters ask about MFA, endpoint protection and backups, and "PCI DSS 4.0.1 for Small Merchants" shows how to keep card payments out of your network.
Beyond the office, our team designs the network layers underneath: VLAN segmentation with IEEE 802.1Q, routed spine-leaf fabrics from 10G to 100 Gb/s for datacenters and colocation, BGP edges for organizations with their own address space, and encrypted site-to-site connectivity with IPsec and WireGuard. The same people who set up your Wi-Fi can design the fabric behind your servers.
For offices that cannot stop, our Apocalypse IT Package is an on-premises continuity kit for any business: server, scanner, printers, UPS and local software that keep research, mail handling and staff chat running when the internet does not. Our migration and network work includes private 5G on CBRS spectrum for an auto plant (illustrative).
When the environment is a room or a cage, our Datacenter & Colocation Builds practice designs and builds the physical layer too: racks, A/B power, cabling and servers.
Help desk requests are an attack route, and voice and email can now be faked convincingly. Our help desk verifies identity through a second channel before it resets credentials or changes access, and sensitive changes need a person to approve them. Automation sorts and prepares work, but a named engineer decides and answers for it.
AI now touches the help desk and the audit file. Our help desk checks identity with a callback through a trusted channel and a second approver for finance requests, so a convincing synthetic voice cannot reset a password alone. We track which AI tools your people use and what your agents do, and we assemble an evidence pack for your insurer or broker from those records. It is technical evidence, not legal or insurance advice; your counsel and broker interpret it.
Recovery is planned, not hoped for. Our Disaster Recovery Planning practice sets recovery time and recovery point objectives for every system, designs the backups and the alternate site, and tests the failover, so the monitoring and backups described here have a documented path back.
Exchange, Active Directory and SQL Server are part of what we run. Our Microsoft specialists handle mail emergencies, directory health and database operations, with details on the Microsoft Exchange, Active Directory and SQL practice page.
Defense in depth, on a loop
Every device on your network sits behind a monitored firewall with two internet circuits, so attacks are stopped at the door and a provider outage does not stop the business.
An office that keeps working with the internet cut
A small on-premises server holds the law library, reads scanned mail, drafts correspondence with a local language model and runs chat. Scanner, printers and staff PCs sit on the same LAN behind a UPS, so a cut WAN cable changes nothing inside the office.
Payment-change callback flow
A request to change bank details is never acted on from the request itself. Someone rings the number already on file, a second person approves, the outcome is written down, and only then is the payment released or held. If any step fails, the old details stay in use.
Our process
- 1
Discovery
We inventory every device, user, account and service, and document what exists today.
- 2
Stabilize
We close the urgent gaps first: backups, patches, admin accounts, exposed services.
- 3
Operate
Monitoring, help desk and maintenance under a written service agreement.
- 4
Improve
A quarterly roadmap that removes recurring problems instead of fixing them again.
Onboarding is deliberately unglamorous. We would rather spend the first weeks finding what is actually there than promise a migration on day one. Once the environment is stable, the work becomes routine: alerts are handled before users notice them, patches follow a schedule, and the quarterly roadmap removes whichever problem consumed the most time.
Frequently asked questions
Direct answers to the questions we hear most. Something else on your mind?
Send us a messageWhat size companies does Clayton Cybernetics support?
We support companies of roughly 10 to 500 employees, in one office or several regions, anywhere in the United States. Support is remote-first, with on-site engineers in South Florida where we are based, and we coordinate local hands elsewhere when something physical needs attention.
How fast do you respond?
Paying clients receive a response to every message within 15 minutes. Resolution targets by severity are discussed during scoping.
What does 99.99% uptime cover?
It applies to projects contracted under Clayton Redundant Infrastructure, where we design and operate the redundant systems ourselves.
Do you replace our internal IT person?
Not necessarily. Many clients keep their internal IT staff and use us for monitoring, security, after-hours coverage and projects. We fit around your team.
Does managed IT include staff security training?
It can. Our Security Awareness Training service adds phishing simulation, role-based training and wire-fraud drills to a managed environment, so the people and the controls improve together. Packages are listed in our shop.
How is managed IT scoped for a 50-person firm?
We scope it in a short review of your users and devices, locations, what runs on-site or in the cloud, and the security and compliance work you need. We then give a written proposal; pricing is discussed during scoping. Start with the free security assessment if you want a view of your environment first.
What is included in managed IT services?
Our standard managed deployment includes mobile device management, tested backups, firewalls and network segmentation, managed switches, enterprise Wi-Fi, redundant internet circuits, an information security program and defensive penetration testing. End-user support and monitoring come with it. Your agreement lists exactly what applies to you.
Can you take over from our current IT provider?
Yes. We inventory your environment, collect administrative access with your authorization, review security and backups, and agree a cutover date. We plan the handover with your current provider so your staff do not lose support in between.
Do you support Macs, Windows and Linux?
Yes. Our team supports Apple, Windows and Linux devices, with mobile device management for company and personal phones and laptops. One security standard applies across all platforms.
Do you provide on-site support?
Yes. Our engineers are on site in the Miami area and travel for projects elsewhere. For most clients across the United States we support you remotely and coordinate with local hands when something physical needs attention, such as a rack, a cable run or an office move.
What happens if our internet or a server goes down?
Redundant internet circuits and designed-in redundancy reduce the chance of an outage. If one occurs, our engineers respond and work it with you, and paying clients get a response to every message within 15 minutes.
Do you manage Microsoft 365 and email security?
Yes. We administer Microsoft 365, Entra ID, Intune and Exchange, and we configure SPF, DKIM and DMARC to protect your domain from spoofing. Our team has run Exchange environments since version 4.0.
Do you manage our network and internet circuits, not just computers?
Yes. We design and operate switching, routing, Wi-Fi, firewalls and internet circuits, monitor the uplinks, and deal with the carrier when a circuit fails. Larger or multi-site networks can include redundant circuits, BGP and site-to-site tunnels.
Can you connect our offices securely?
Yes. We build site-to-site links with IPsec (IKEv2) or WireGuard, with segmentation so each site reaches only what it needs. We choose the protocol per site: IPsec where a firewall or partner requires it, WireGuard where a lean, modern mesh fits.
How do you stop someone impersonating an employee at the help desk?
We verify identity before any reset or change, using more than a voice or email request, and we confirm sensitive requests through a separate, known channel. Password and multi-factor resets are never done on a voice or email request alone. Staff are trained on deepfake and urgency tactics.