Business voice, fax and SMS
Business voice is more than desk phones. Calls, faxes and text messages still carry orders, appointments and legal notices, and each one runs through carriers, session border controllers and registration rules that have to be right. Our team designs and supports the whole path, from the carrier trunk to the user's phone.
What we do
- Teams Phone Direct Routing with certified SBCs
- Operator Connect planning
- SIP trunk setup, failover and number porting
- SBC configuration and security
- Business SMS with 10DLC brand and campaign registration
- Fax over IP with T.38 and fallback design
- Contact center flows and integrations
- Call recording and retention planning
For Microsoft Teams Phone we work with Direct Routing, where a certified session border controller (SBC) connects your carrier to Teams, and with Operator Connect. We work with SBCs from AudioCodes and Ribbon, SIP trunking, and fax over IP with the T.38 standard. For business text messages we work with Twilio's Programmable Voice and Messaging APIs and with US 10DLC registration through The Campaign Registry. For contact centers we work with Amazon Connect and Genesys Cloud, and with call recording.
This group links to our Communications and Voice service and to Managed IT, which carries the network and QoS underneath. These are platforms and standards our team has experience with, not partnerships, and scope is discussed during scoping.
Leading platforms we work with
- Microsoft Teams Phone
- AudioCodes
- Twilio
- Amazon Connect
- Ribbon Communications
- Genesys Cloud
Platforms and practices
- Direct Routing
- Operator Connect
- SIP trunking
- Session border controllers
- Programmable Voice and SMS
- 10DLC and The Campaign Registry
- T.38 fax over IP
- Call recording
References
- Microsoft Learn: Plan Direct Routing for Microsoft Teams Phone
- AudioCodes: Mediant session border controllers
- Twilio: Programmable Voice
- Twilio: A2P 10DLC registration
- Amazon Connect
Sources last checked .
Product names are trademarks of their owners and are listed to describe our experience; they do not imply endorsement or partnership.
How we use Business voice, fax and SMS for clients
Voice, Fax & SMS
One platform for business voice, fax and text messaging, connected to your ERP, your Microsoft Teams and the software we build for you.
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